We want you to be completely satisfied with your purchase.
Return Eligibility
You may return items within 30 days of receiving your order if:
- The item is unused and in original condition
- The item is in the original packaging
- You provide proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Final sale items
- Items that show signs of wear or damage
Return Process
To start a return, please contact us
Include:
- Order number
- Item(s) you wish to return
- Reason for return
Our support team will provide return instructions.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Contact us
Tel:
Email: order@popsilhou.com
Address: