How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number.
You can use this number to track your package online.
What payment methods do you accept?
We accept several secure payment methods, including:
- Credit cards (Visa, Mastercard, American Express)
- Other secure online payment options depending on your region
Can I change or cancel my order?
If you need to change or cancel your order, please contact us within 12 hours of placing your order.
Once the order has been processed or shipped, we may not be able to make changes.
How do I choose the right size?
We recommend checking our size guide available on each product page.
If you are between sizes or need additional help, feel free to contact our support team for assistance.
Are your materials high quality?
Yes. We carefully select materials known for their comfort, durability, and quality, such as wool and cashmere.
Our goal is to provide stylish pieces that are both comfortable and long-lasting.
What is your return policy?
We offer a 30-day return policy for eligible items.
Items must be unused and in their original packaging.
Please contact our support team before returning any item.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery and provide photos of the item.
We will assist you with a replacement or refund.
Do you ship internationally?
Yes, we offer international shipping to many countries.
Shipping times may vary depending on the destination.
Contact us
Tel:
Email: order@popsilhou.com
Address: